After-sales service is as important as sales. Although it does not generate any income directly for the company, it increases the brand recognition of the organization in the market and among customers. After-sales service is very important not only to retain customers but also to bring back lost customers.
The services that can be mentioned in this group are:
-
Providing discounts
According to the prices available in the market, the aim of this group is to always offer favorable prices to the customers. However, all sales have various discounts, including on holidays and religious occasions.
-
Instant online support
All sales experts of this group are always ready to answer all questions from the moment of sale to the moment of delivery to customers.
-
Return and exchange
The effort of this group is to provide high quality products to customers, however; in case of any problems with the products, it is possible to return and exchange the product.
-
Customer Feedback
The experts of this group always look for the customers’ opinions after the delivery of the goods so that they can provide better services to them the next time.
